Privacy Policy

Last updated: August 9, 2026 · Nova Signal AI, Ottawa, Ontario, Canada

1. Introduction

Nova Signal AI ("we", "our", "us") respects your privacy. This policy explains what information we collect through novasignal-ai.online, how we use it, and the rights you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable US privacy laws.

2. Information We Collect

  • Contact details you provide through forms or our chatbot — name, email, phone number, and business information.
  • Chat conversations with our AI assistant, stored securely to improve service quality and follow up on your requests.
  • Usage data such as pages visited, browser type, and approximate location, collected through analytics tools.
  • Appointment details when you book a consultation through our website.

3. How We Use Your Information

  • To respond to inquiries and provide quotes or consultations
  • To deliver and improve our services, websites, and AI chatbot
  • To send service updates or marketing communications (only with your consent — you may unsubscribe at any time)
  • To meet legal, security, and billing obligations

4. What We Never Do

We do not sell, rent, or trade your personal information to third parties. Data is shared only with service providers essential to operating our business (e.g., secure hosting, email delivery), each bound by confidentiality obligations.

5. Data Storage & Security

Our website and customer data are hosted on secure servers in Canada (Ottawa/Toronto). We use SSL encryption, daily backups, access controls, and security monitoring to protect your information.

6. Cookies

We use essential and analytics cookies to operate the site and understand how it is used. You can disable cookies in your browser settings; some features may be affected.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at info@novasignal-ai.online. We respond to all requests within 30 days.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

9. Contact

Questions about this policy? Email info@novasignal-ai.online or write to Nova Signal AI, Ottawa, Ontario, Canada.